Pilot-stage document · v1

Terms of Service

Plain-language terms for the pilot. If any clause is unclear, ask us before agreeing.

1. What Liltara provides

An AI voice receptionist for your business: answering forwarded incoming calls, responding from your approved business knowledge, and recording bookings into your dashboard.
Guided onboarding: we configure your agent with you and place test calls together. Your agent goes live only after you approve how it handles calls.
A console to review calls, transcripts, recordings, business knowledge, services, schedules, and appointments.

Liltara is currently offered as a guided pilot for US service businesses. Features, voices, and availability may change as the product matures.
Nothing is charged without your explicit agreement to an ongoing plan.

Provide accurate business information (services, pricing, hours, policies) and keep it up to date — the agent answers strictly from what you approve.
Ensure call recording and AI-disclosure practices meet the laws of your state, including any all-party consent requirements. Ask us during onboarding for help.
Keep your console credentials private and tell us promptly about suspected misuse.
Use the service lawfully — no spam calls, deception, or unlawful recording.

No emergency calling: the agent must not be relied upon for emergencies. Callers with emergencies should dial 911.
The agent is not a medical, legal, or financial professional and does not replace one; it relays the general business information you approve.
We do not guarantee uninterrupted service — telephony carriers, AI providers, and networks can have outages. Availability features prevent double-booking within Liltara but do not sync with external calendars.

Calls may be recorded and transcribed so you can review them in your console. See the Privacy Policy for collection, retention, and deletion details.
Your data is tenant-isolated and never shared with other businesses.

Either side may stop the pilot with reasonable notice. On termination you may request export or deletion of your business data and call history.
We may suspend service immediately for unlawful use or non-payment of an agreed plan.

To the maximum extent permitted by law, Liltara is provided as-is during the pilot, and our liability is limited to amounts you paid in the preceding three months.
Nothing here limits liability that cannot be limited by law.

We may update these terms as the product matures and will notify active customers of material changes before they take effect. Continued use after notice means acceptance.